Q: I received a phone call from a company asking for my personal information. They said they were working on a directory for Neumann University. Is this a legitimate project, or is it a scam?
A: Neumann University is working with PCI: the data company (also known as Publishing Concepts) to produce the 50th Anniversary alumni directory. PCI is a company that creates and publishes alumni directories for educational institutions. They are located in Dallas, TX, and their customer service number is 1-800-982-1590. PCI is a trusted partner of the Neumann University Alumni Association.
Q: I want to verify my information is correct. How can I do this?
A: There are a few ways to accomplish this. If you have received an email or postcard with a toll free telephone number, you may call to speak with a representative who will walk you through the verification process. If you have received an email with a personalized URL, you may go to the online site to check your information. If you have questions, you may call PCI’s customer service desk at 1-800-982-1590.
Q: How much does the directory cost?
A: A print or CD-ROM version of the directory is available for 99.95 and $9.95 for shipping and handling. Add an additional $10.00 for a Hardbound option. You can also order the print directory together with the CD-ROM for $139.95 plus $15.95 for shipping and handling. A high quality sweat shirt with the commemorative logo is also available with the Pride Collection. The Pride Collection includes a soft bound directory, CD Rom and an exclusive high quality sweat shirt for 189.95 and 19.95 shipping and handling.
Q: I ordered a directory/package over the phone and would like to cancel my order. How do I do this?
A: Call the PCI customer service help desk at 1-800-982-1590, and they will take care of this for you.
Q: When will I receive my directory?
A: The directory project will take approximately 12 months, beginning in January 2014 with a projected distribution date in early 2015.
Q: Someone at PCI called me a few months ago about the alumni directory. I didn’t place an order at the time, but I would like to now. Can I still do that?
A: If the directory has not yet been printed, you can still reserve a copy at the regular price. If the directory has already been printed, you can purchase a print copy of the directory for $106.90 (while supplies last).
Q: Can I choose for some or all of my information to not be printed in the directory?
A: Absolutely. You may tell the caller what information you would prefer to have excluded when you call to update/verify your information. You may also communicate this information to the PCI customer service desk or to the Alumni Association.
Q: Can anyone purchase a directory?
A: The Neumann University Alumni Directory is available for sale only to Neumann University alumni and any information collected is used solely for purposes of the directory project.