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Academic Resource Center/Writing Center
The Academic Resource Center (ARC) and Writing Center staff are committed to student success. During this period of online instruction, Neumann students still have full access to their academic supports.
- Tutoring/Supplemental Instruction: If you previously worked with a tutor or supplemental instructor, please email Lewis Johnson, ARC Administrative Assistant/Liaison, at firstname.lastname@example.org. Please provide the course number (i.e. BIO-130) and three potential dates and times you would be available to meet. He will connect you with a tutor or supplemental instructor. This appointment will be via FaceTime, Skype, or Zoom.
- Smarthinking: ARC tutors are transitioning to an online format. In the meantime, please utilize Smarthinking tutoring, which is available on your Neumann Portal. View the full list of available offerings.
- The Writing Center: Writing tutors will continue to be available as we move to online instruction. We will offer eTutoring and Online sessions only for the duration of the spring semester.
- eTutoring (asynchronous) – Students can upload their paper to their scheduled appointment, the writing tutor will review it, provide feedback, and re-upload the reviewed copy to the appointment at the close of the session. There is no need for the student to be present.
- Online (synchronous) – Students work remotely with a tutor on a shared screen, communicating via video, microphone, or chat box to discuss their work. These sessions are ideal for brainstorming.
To give you an idea of what you can expect in virtual writing sessions, we created a video tutorial.
Follow the ARC on the Knight Life App for updates and information about online workshops, pop-up tutor chats, study skills, time management tips, and tutoring.
The Admissions team isn't going to let working remotely slow them down.
- Undergraduate counselors are scheduling meetings with prospective first-year students to discuss the financial aid offers they received. The conversations will occur via phone or Skype.
- The undergraduate team is also hosting exclusive 1-1 conversations with transfer students to discuss their plans for the future and next steps toward a bachelor's degree.
- Prospective students are invited to take our virtual tour and follow undergraduate admissions on social media.
- Adult/Graduate Admissions is scheduling virtual appointments and graduate and adult webinars during the spring semester.
CARES Act Funds for Eligible Students
Neumann University has been approved to disseminate federal Coronavirus Aid, Relief, and Economic Security (CARES) Act funding, which is intended to ease any financial burden incurred as a result of the coronavirus pandemic. The funds will be sent to every eligible student. We also have reserved a limited amount of funds to be distributed to those students who meet the eligibility criteria and who demonstrate additional hardship and/or exceptional circumstances.
For current information about Coronavirus (COVID-19) and recommended best practices to minimize the risk of contracting the virus, visit www.coronavirus.gov.
To read the Pennsylvania State Department of Health's updates on the virus, visit https://www.health.pa.gov/topics/disease/Pages/Coronavirus.aspx
To read Delaware County’s regular updates on the virus, visit http://www.delcopa.gov/ich/resources/coronavirus.html.
Neumann University is committed to providing equal education opportunities to all qualified students with disabilities. In accordance with Section 504 of the Rehabilitation Act of 1973 As Amended and Title III of the Americans with Disabilities Act of 1990 As Amended, Neumann University will provide appropriate and reasonable accommodations, which allow equal access to its educational programs
The NU Disability Services Office (DSO) of the NU Academic Resource Center (ARC) is committed to student success. During this period of online instruction, Neumann students still have full access to their accommodations and other academic supports.
If you have any concerns or questions, please contact Vince Riley, Disability Services Coordinator, by email at email@example.com. You may also call him at (610)-361-5471 and leave a message.
For general information about disability services, please consult our web page.
Library Hours and Services
- Hours: The Library space remains closed to the public, but virtual services continue through summer sessions. Librarians are available to help by appointment or via chat. Please see our ‘Hours’ web page for additional details: http://libguides.neumann.edu/libraryhours
We may not be inside the Bachmann Main Building, but many of our services and resources will still be available virtually. Read on to learn more!
- Research: We love to help when you reach out for assistance via email, appointment scheduling, or chat, but we also made these brief videos to address some general questions. Each video is less than 5 minutes long and can help you use the library to locate research articles, dissertations, and theses from a distance. (You will need Flash to view, so check your browser):
- How to log in for full-text, bundle and search some databases, & ask questions via chat
- Refining your search by setting limits and adding keywords
- Using the Journal Search feature to quickly locate an article you have a citation for
- Article Linker, Inter-library loan, and Dissertations & Theses
- Fines: Don’t worry- we don’t do them! If you have something due, get it back to us if you can. If you can’t, don’t sweat it. We’ll sort it out together when we are able to. Feel free to mail any materials back to Neumann University Library, 1 Neumann Drive, Aston, PA 19014
- Interlibrary loan: Many universities are operating under different guidelines and with different staffing; materials may not be as readily available and that may be outside of our control. You may still request electronic articles, but books from our library or outside libraries will not be available at this time. Remember that everyone is facing similar situations and we will happily work together with you to identify alternatives.
- Research Guides: We have some subject-specific assistance for resources on our web page. Check out the Information Literacy tab for help with finding books and crafting citations: http://libguides.neumann.edu/?b=s
- Need a librarian for virtual instruction? Contact our Coordinator for Information Literacy, Maureen Williams, at firstname.lastname@example.org.
- For specific queries: View our staff email directory
Medical Health and Wellness Counseling Services
- Health Services
Health Services will maintain a phone based triage consultation for all students during this period. Please call 610-558-5540 for a consultation. If you are feeling sick or if you experience any signs of the flu, including a fever over 100 degrees, please consult your health provider immediately and contact Health Services via telephone at 610-558-5540.
- To find out how to connect with one of our mental health counselors please go to the web page for The Counseling Center for Wellness.
We are unable to provide counseling services via email. If you would like to check-in with your counselor, please email them directly. Please remember, email is not confidential so it’s always good to use caution and only include content you are comfortable sharing publicly.
If you need immediate support or are in crisis do not hesitate to use these resources:
- Call 911
- National Suicide Prevention Lifeline (24/7) 1-800-273-8255
- Crisis Text Line (24/7) 741741 (Text Help)
- Crisis Hotline (24/7)1-800-273-TALK
- The Peer Recovery Warm Line: 1-877-292-5588
- Women Against Abuse 24 hour hotline: 215-386-1280
- National Hotline: 1-800-799-safe
- Women Organized Against Rape (WOAR): 215-985-3333
New Student Orientation (Undergraduate)
In response to COVID-19, Neumann University will transition all summer orientation sessions for June and July to a virtual platform. There will be no in-person orientation sessions held during the summer months. Orientation is still a required program for all new students entering Neumann University this fall.
The administration, faculty, staff, and your 2020 NU Knight Mentors are still thrilled to welcome you and your family to the Neumann community. During on-line virtual orientation, you will learn all about academic life, the student experience, campus resources and policies, engagement opportunities and other helpful information for starting your journey as a Neumann Knight. Visit the orientation page for more information.
Student Affairs maintains a parent portal for all parents and family members. This platform is a great way to learn how you can support your student throughout their Neumann experience, and particularly during this period of online learning.
Please visit this site to create your profile and receive parent and family updates: https://neumann.campusesp.com/users/sign_in
Neumann University Community,
As the spring 2020 semester comes to an end, I want to provide information about our intentions regarding the start of the fall semester. While stay-at-home restrictions begin to ease and public health officials remind us to remain cautious and vigilant, we are considering our next steps.
First, I would like to acknowledge how the Neumann University community has responded with an extraordinary level of creativity, flexibility, and resilience over these last eight weeks. It has been impressive to witness your commitment to our students and our mission. We have received high marks from both parents and students for our ability to pivot quickly and seamlessly to on-line learning and for our personal attention and outreach. Our actions to ensure health and safety, maintain academic quality, and sustain expressions of our Franciscan values reflect our strength as a University community.
In fact, as I hear from other higher education leaders, we have responded to and engaged with our students more effectively than many institutions, and this gives me great confidence in our ability to adapt and respond moving forward.
Second, on March 13th I formed a COVID-19 Response Team and this group has met several times a week to make key recommendations on our response, coordinate communication, and implement operational plans. The Response Team will continue to track and follow government and public health guidance and provide on-going support throughout the summer. In addition, the Executive Team is examining the financial impact created by the pandemic, developing plans for employees return to campus, and coordinating the plans for reopening on August 31.
Here are our plans to date:
- The fall semester will begin on August 31, 2020 with a hybrid/blended model of course delivery. This approach will reduce density in classrooms, common areas, and throughout the campus. With this plan we can respond to the desire for in-person instruction and leverage on-line learning. Lastly, the plan assumes physical distancing requirements and health and safety modifications to the campus, including precautions such as testing, temperature monitoring and contact tracing, all undertaken in coordination with local public health officials.
- We are aware that some students, faculty, and staff face greater risk if they contract the virus. We will work with these individuals to accommodate their needs as best we can.
- We will offer a new virtual summer orientation format for all incoming first-year, transfer, and graduate students. This new approach to orientation will allow greater flexibility for incoming students and their parents. If conditions allow, we will offer small group in-person orientation experiences before classes start.
- We are planning to open all residential halls this fall with density reduction built-in to our plan. We will only offer single and double rooms, reducing our capacity by 130 beds. Once the Commonwealth of Pennsylvania releases guidelines later this month, we will begin to make room assignments.
- A virtual presentation will take place in the next few weeks. Using the Microsoft Teams Conference platform, I will present a live video update to the faculty and staff. In addition, I will keep you informed as we finalize plans for the fall semester.
We are moving forward, but we are aware that we may need to modify or change our approach if the Government restrictions require us to deliver instruction, services and advising virtually.
I continue to be very hopeful and optimistic about the future. Thank you again, for all that you have done to support our students. We must continue to embrace our Catholic Franciscan Mission and know by focusing on our distinctive purpose, we will be people of hope and light for our students and for each other.
Registration for Fall 2020
Virtual Registration for Summer 2020 and Fall 2020 will still begin on Monday, March 30th. Please follow the dates for priority registration that are available on the website.
Students can virtually meet with their advisors by phone/email to discuss and review courses for the upcoming semesters.
If students have completed 45 credits: Once the academic advising hold is lifted by your advisor, you will be able to complete registration online. Please make sure to schedule virtual meetings with your advisor to discuss your courses. Online registration completed by a student does not require the use of a drop/add form.
For students with less than 45 credits: Embedded on this page is a copy of the PDF version and Word version of the add/drop form that you can completed and send to your advisor. Once you have a virtual meeting with your advisor, select your courses, complete the form and send it as an attachment to your advisor. Advisors can save these emails with attachments as a confirmation of what the student will be registered for during the upcoming semesters. If you are having trouble accessing the drop/add form, send an email from your knights.neumann.edu account to your advisor, indicating the courses you would like to be registered for. This email should include the your name, student ID number, and the course number and section you would like to be registered for in the upcoming semesters.
All correspondence and meetings associated with registration should take place online.
Thank you very much for your assistance.
Student Services and Activities
While the University will remain open during the time period that classes will be conducted online, some adjustments to student life and the offices that support students will be made.
While most students will be away from campus, all students are strongly encouraged to continue engaging with the offices that serve them. If you are away from campus, please use technology (e.g., phone, email) as a first point of contact with student services offices to ensure that you reach them quickly. Most offices serving students will continue normal business hours.
All student extracurricular activities -- including but not limited to travel, competitions, events, programs, performances, intramurals, and meetings both on and off campus -- are canceled for the spring semester. Decisions related to athletics will be communicated by Athletics to impacted student-athletes.
To All of Our Resident Students,
Thank you for your extraordinary patience in the face of the unprecedented steps we were required to take this semester because of the COVID-19 pandemic. Coronavirus has upended life across the country, and we appreciate the understanding and courtesy you have exhibited in waiting to receive information about reclaiming your belongings.
We now have a plan in place. The move-out procedure is designed to ensure your safety and that of your family. Here are the details of the plan:
- Please select a time slot to pick up your belongings through Doodle, a web-based app. You can select your slot at any time between April 27 and May 8.
- Each building has its own Doodle form:
- The actual move-out dates are May 9-10, May 12-17, and May 19-23 (daily time slots are 8-11 a.m., 12-3 p.m. and 4-7 p.m.). The one-hour gap between slots allows time for sanitizing door handles, elevator buttons, handrails, etc.
- Only 10 students may move out at one time per building. When ten students in the same building request the same day and time, that Doodle slot will close.
- You may be accompanied by one guest. You and your guest must bring your own face masks and wear them while you are in the residence hall.
- Please check in when you arrive at the lobby of your residence hall to get two wristbands (authorizing entry into the dorms), your mail, and information on how to return your books and keys that day.
- If you live in a university house or in Rolling Glen Apartments, we will contact you individually regarding a move-out schedule.
We ask that you observe social distancing as much as possible during the move-out. We will provide hand carts, boxes, dumpsters, gloves, and hand sanitizer. You and your guest must bring your own masks.
Once you access the Doodle Form and fill it out selecting your time to come to campus, you will then be prompted to a screen asking for your information in order to record the sign-up. Where the form asks for your postal address, we are asking that you instead include your residential address including your hall and room #.
The Office of Housing and Residence Life will be sending out confirmation e-mails daily to students beginning on Tuesday April 28th, 2020 for students who have registered. Please read the confirmation e-mail fully, as it will contain important information regarding coming to campus!
We will have staff on hand to assist you from the moment you arrive until you begin the drive home with your items in your possession.
We have communicated our revised refund and credit policy for this unique situation to all residential students.
The Office of Housing and Residence is here to lend support and will continue to be available during regular office hours from Monday-Friday 8:00 a.m. to 5:00 p.m., in addition to maintaining a 24/7 on-call rotation. Our staff will be working remotely from their hall apartment offices. Please reach out to your AD directly by email or phone, or contact our Interim Director of Residence Life, Alex Maurizzio, at 610-361-2350.
Housing Selection & Lottery for Returning Students - Our staff is currently working on formulating a revised plan and timeline for housing selection and room lottery for the fall 2020 semester. We are considering an online/virtual housing selection process to help students navigate their room selection. Please note that our previously published timeline has been suspended and we’ll communicate a new timeline via email and we will post it on this website. In addition, we have eliminated the returning student housing deposit. We anticipate updating students in May with details for Fall 2020 housing selection and lottery.
Housing for Incoming First-Year Students – Please continue to follow instructions provided to you through your Neumann Admissions Portal (Slate). We anticipate that our established timeline will still meet your needs to know your residence hall assignment for the fall semester. Generally, we aim to communicate first-year room assignments in mid-July. At this time, we have not made a decision to change our first-year housing process. If we need to adjust any timeline or process for incoming first-year students, information will be communicated to all new first-year students through Admissions and Housing & Residence Life.
Mail & Package Delivery - At this time we are unable to forward mail and packages to an alternative address. We advise students to change their shipping address to their current address during this semester. Any mail delivered to Neumann, is being stored in the mail room. It will be provided to students in their check-out envelope when they return to campus for move-out.
Spring 2020 Emergency Housing for Current Approved Students - As a result of the new guidance and mandates from government agencies, we have significantly reduced the number of people on-campus. For the very small number of remaining residential students, please keep the following in mind:
- NO Visitation/Guests Permitted
This includes building to building visitation as we do our best to practice social distancing. All Neumann University student conduct policies still apply during this period of limited capacity.
- Dining Services
During this period, on-campus dining is limited to only students remaining on-campus and approved by Housing & Residence Life. These students can pick up their prepackaged meals from their AD in Housing & Residence Life. To encourage social distancing, food will be available only for take-out. Food safety is very important and must be taken seriously. Meals that are not consumed immediately need to be placed in a 40-degree refrigerator. Hot food must be consumed immediately within a 2 hour period. Reheated food must be heated to a temperature of 165 degrees for 15 seconds. This temperature can be reached in a microwave within 3-4 minutes. This combination of time and temperature controls bacterial growth to ensure safe food products.
Ways to Access Free Internet and Low-cost Laptops
Comcast Internet Essentials
- Through April 30th, Comcast is offering two free months of Comcast Internet Essentials to new customers with limited means. See their website for eligibility requirements and more details.
- Comcast will increase speeds of Internet Essentials from 15/2 Mbps to 25/3 Mbps for all customers at no charge.
- Comcast also offers laptops for $150 to Internet Essential customers.
- 1-855-8-INTERNET (1-855-846-8376) The call centers are very busy and individuals are encouraged to apply with their smartphone if they have one.
- Verizon will now offer low-cost internet access through its Lifeline program to individuals who qualify. Limitations apply. For program details, visit their Lifeline webpage. For answers to your questions, see Verizon’s COVID-19 FAQs.
- Verizon will waive overage charges and late fees for customers who may be financially affected by the COVID-19 crisis.
- Verizon will provide two months waived internet and voice service charges for current Lifeline customers.
- Verizon will add 15GB of high-speed data for wireless consumer and small business customers.
- Consumer and small business Fios and DSL broadband internet plans will have no data caps.
- AT&T will not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill.
- AT&T will waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.
- AT&T will keep its public Wi-Fi hotspots open for any American who needs them.
- For the 60 days after activation, Metro is offering a new $15 per month plan for unlimited talk and text plus 2GB of high-speed smartphone data. Get details from T-Mobile.
- New and current Metro customers with any voice line can also get a free 8” tablet (via rebate redemption) with a $15 unlimited tablet data plan.*
- MetroSmart Hotspot devices will be half off, and the $35 per month data plan will include 20GB—double the normal monthly data—for the next 60 days.
- All current T-Mobile and Metro by T-Mobile customers who have legacy plans without unlimited high-speed data will get unlimited smartphone data for the next 60 days.
- T-Mobile and Metro by T-Mobile customers on smartphone plans with hotspot data will get an additional 10GB per bill cycle for the next 60 days for each voice line (T-Mobile Connect excluded).
- T-Mobile is working with its Lifeline partners to provide customers extra free data up to 5GB of data per month through May 13, 2020.
Sprint and Boost Mobile
- For the next 60 days: Sprint will not terminate service and will waive late fees if customers are unable to pay their Sprint bill because of the coronavirus. Get more details from Sprint and Boost Mobile
- Customers with metered data plans will receive unlimited data per month for 60 days (a minimum of two bill cycles) at no extra cost.
- Sprint will provide customers with an additional 20GB of mobile hotspot data per month for 60 days (a minimum of two bill cycles) at no extra cost.
- Sprint customers with mobile hotspot-capable handsets who don’t have a mobile hotspot today will now get 20GB as well per month for 60 days (a minimum of two bill cycles) at no extra cost.
Tips for getting and improving access
In addition to new offers from the telecommunications companies, here are helpful tips to improve your internet access and how to turn your mobile phone into a Hot Spot to connect your computer to the internet.
Lastly, we recognize that not everyone may have access to a computer or device. We are working with the community to figure out how to better address this need. For now, we advise connecting with PCs for People, a non-profit that works to distribute low-cost computers nationally.
To learn more about what is happening nationally to get people connected to the internet, here are three additional resources that might be useful:
- The National Digital Inclusion Alliance offers resources for educators, policymakers, and a list of low-cost internet options nationally.
- The FCC has a COVID-19 response and has initiated a Keep America Connected Pledge to ensure Americans don’t lose internet access during this time.
- EveryoneOn Discount Broadband Locator is updating the ISP discount locator tool with information about COVID specific offers.
Please visit this page regularly to get the most current information about the university’s plans to keep students, faculty and staff safe in a rapidly evolving health environment.