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Complaint Processes

Neumann University strives at all times to provide the highest quality of service and the best student experience possible, in keeping with our Catholic Franciscan identity and core values of reverence, integrity, service, excellence and stewardship.   In the event that you believe you have a serious complaint against the University, we wish to make you aware of the appropriate processes to follow.


  • If you have a dispute related to academics you first should try to resolve it with your instructor, the Dean of the Division in which you are enrolled, or the Vice President for Academic Affairs, in that order. The academic grievance policy is published in the annual edition of the University Catalog. You may contact the Office of the Vice President for Academic Affairs at VPAA@neumann.edu.

  • If your concern relates to financial aid or tuition and fees, you should contact the Financial Assistance Office (610-558-5521) or the Business Office (610-558-5505).

If the concern involves the behavior of an individual student or instructor, you should address this concern with that person first. If such action is not feasible, you may choose to discuss your concern confidentially with your academic advisor or with the Office of the Dean of Students (610-558-5608). You may write to the Dean of Students at: eganp@neumann.edu



If you have taken these steps and the situation has not been resolved, please contact the Office of the President, Rocco A. Abbesinio Building, Room 401, One Neumann drive, Aston, PA 19014-5214 or by calling (610) 558-5501.


In addition to the above procedures, the U.S. Department of Education requires institutions offering distance education programs to provide all enrolled and prospective students with contact information for filing complaints with regional accrediting agencies and with the appropriate state agency designated to receive and process complaints in the student's home state. Many external agencies require that all institutional procedures be followed before a concern will be considered. Before contacting one of these agencies, Neumann University encourages students to inform the University of their complaints first. We are eager to listen to you and assist you in resolving any issues you may have with the University.


The Pennsylvania Department of Education has authorized the University to offer undergraduate and graduate level certificates, baccalaureate, master’s, doctoral, and first professional degrees. Information regarding PDE's formal complaint procedure can be found on the PA Department of Education website.


Neumann University is regionally accredited by the Middle States Commission on Higher Education (MSCHE). For a copy of Neumann’s current MSCHE Statement of Accreditation Status (SAS) please search the MSCHE website. 


Complaint Resolution Contacts by State
New federal regulations require Neumann University to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where each student resides. Please click on your state to review its process in the event that you should you have a complaint about Neumann University.


Alabama Illinois Montana Rhode Island
Alaska Indiana Nebraska South Carolina
Arizona Iowa Nevada South Dakota
Arkansas Kansas New Hampshire Tennessee
California Kentucky New Jersey Texas
Colorado Louisiana New Mexico Utah
Connecticut Maine New York Vermont
Delaware Maryland North Carolina Virginia
District of Columbia Massachusetts North Dakota Washington
Florida Michigan Ohio West Virginia
Georgia Minnesota Oklahoma Wisconsin
Hawii Mississippi Oregon Wyoming
Idaho Missouri Pennsylvania


Neumann University One Neumann Drive Aston, PA 19014-1298 Phone: 610-459-0905 or 800.9.NEUMANN

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