



Hours: Monday - Friday: 8:30 a.m. to 5:00 p.m.
Phone: 610-558-5620 Email: helpdesk@neumann.edu
If you have a Neumann account. You can submit a support request
or check out our knowledge base. *Login Required
Multifactor Authentication Enrollment
Email application
and software assistance
Phones
Support for Phones
and data devices
Computers
PC and Laptop
diagnostics & support
Internet
Wireless connection support
Classroom
Software and audiovisual support
Trainings
Comprehensive trainings
and resources available
Technology support services are provided through the Department of Information Technology & Resources (ITR) support desk. ITR is committed to delivering quality customer service and technical solutions supporting campus-wide technology. To ensure the best possible support, the Service Desk provides Neumann University Faculty, Staff, and Students.
The Help Desk is located on the ground level of the Bachmann Main Building in the Open Lab of the Computer Center. Our phone number is 610-558-5620. (Simply dial extension 5620 if calling on campus). Your call will be answered by someone on the ITR staff. In the event that we are out of the office, leave your name, number, and a brief message, and someone will return your call.
The Service Desk provides service to all University students, faculty, staff, and employees who require assistance in the following areas, but not limited to:
Dr. Richard H. Hartwell, Ed.D.
Chief Information Officer
Associate Vice President Institutional Research
& Planning
RAB 409
Phone: 610.361.2336
QUICK LINKS
One Neumann Drive
Aston, PA
19014-1298
Phone: 610-459-0905