ITR HELP DESK

Hours: Monday - Friday: 8:30 a.m. to 5:00 p.m.
Phone: 610-558-5620   Email: helpdesk@neumann.edu
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Email

Email application
and software assistance

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Phones

Support for Phones
and data devices

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Computers

PC and Laptop
diagnostics & support

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Internet

Wireless connection support

University Building

Classroom

Software and audiovisual support

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Trainings

Comprehensive trainings
and resources available

Information Technology and Resources

Technology support services are provided through the Department of Information Technology & Resources (ITR) support desk. ITR is committed to delivering quality customer service and technical solutions supporting campus-wide technology. To ensure the best possible support, the Service Desk provides Neumann University Faculty, Staff, and Students.

The Help Desk is located on the ground level of the Bachmann Main Building in the Open Lab of the Computer Center. Our phone number is 610-558-5620. (Simply dial extension 5620 if calling on campus). Your call will be answered by someone on the ITR staff. In the event that we are out of the office, leave your name, number, and a brief message, and someone will return your call.

HELP DESK SERVICES

The Service Desk provides service to all University students, faculty, staff, and employees who require assistance in the following areas, but not limited to:

  • Application Assistance
  • Network and Wi-Fi Infrastructure
  • Email accounts and access
  • Information Systems – Application Development and Reporting
  • Internet and Wi-Fi Access
  • Cloud and Network Storage
  • Printing, Copying, and Scanning Services
  • Remote Access (VPN)
  • Information Security
  • Classrooms and Conference Rooms
  • Digital Signage
  • Technology Consultation
  • Telephone (Mitel) System
  • Internal Web Development with SharePoint Services
  • Hardware/Software Lifecycle Management

Richard-Hartwell
Dr. Richard H. Hartwell, Ed.D.

Chief Information Officer
Associate Vice President Institutional Research
& Planning

RAB 409
Phone:  610.361.2336
hartwelr@neumann.edu