Complaint Processes

Neumann University strives at all times to provide the highest quality of service and the best student experience possible, in keeping with our Catholic Franciscan identity and core values of reverence, integrity, service, excellence and stewardship. In the event that you believe you have a serious complaint against the University, we wish to make you aware of the appropriate processes to follow.

  • If you have a dispute related to academics you first should try to resolve it with your instructor, the Dean of the School in which you are enrolled, or the Provost, in that order. The academic grievance policy is published in the annual edition of the University Catalog. You may contact the Provost at
  • If your concern relates to financial aid or tuition and fees, you should contact the Financial Assistance Office (610-558-5521) or the Business Office (610-558-5505).
  • If the concern involves the behavior of an individual student or instructor, you should address this concern with that person first. If such action is not feasible, you may choose to discuss your concern confidentially with your academic advisor or with the Office Student Affairs (610-558-5608).
  • For complaints involving accessibility services, please contact the Accessibility Services Center. You may contact Dr. Jennifer Labowitz, Director of Accessibility Services by emailing: or by calling 610-361-5471.

If you have taken these steps and the situation has not been resolved, please contact the Office of the President, Rocco A. Abbesinio Building, Room 401, One Neumann drive, Aston, PA 19014-5214 or by calling (610) 558-5501.

In addition to the above procedures, the U.S. Department of Education requires institutions offering distance education programs to provide all enrolled and prospective students with contact information for filing complaints with regional accrediting agencies and with the appropriate state agency designated to receive and process complaints in the student's home state. Many external agencies require that all institutional procedures be followed before a concern will be considered. Before contacting one of these agencies, Neumann University encourages students to inform the University of their complaints first. We are eager to listen to you and assist you in resolving any issues you may have with the University.

The Pennsylvania Department of Education has authorized the University to offer undergraduate and graduate level certificates, baccalaureate, master’s, doctoral, and first professional degrees. Information regarding PDE's formal complaint procedure can be found on the PA Department of Education website.

Neumann University is regionally accredited by the Middle States Commission on Higher Education (MSCHE). For a copy of Neumann’s current MSCHE Statement of Accreditation Status (SAS), please go to MSCHE and other Accreditations.

Complaint Contact Information for State Agencies

In compliance with the U.S. Department of Education, under the provisions of section 668.43 (b), Neumann University provides its enrolled or prospective students with contact information for filing complaints with the relevant state official or agency that would handle a student’s complaint, regardless of whether the state regulates the institution.

The state agencies correspond with the physical location of students while enrolled in Neumann’s degree programs. The state agency would generally correspond with the student’s state of residence.

States and US Territories

Alabama Department of Postsecondary Education – Private School Licensing Division
P.O. Box 302130
Montgomery, AL 36130-2130

Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street, Room 260
Phoenix, AZ 85007

Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201

Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202

Office of Financial & Academic Affairs for Higher Education
61 Woodland Street
Hartford, CT 06105-2326

Delaware Department of Education
The Townsend Building
401 Federal Street, Suite 2
Dover, Delaware 19901

District of Columbia
Office of the State Superintendent of Education - Education Licensure Commission
810 First Street, NE, 2nd Floor
Washington, DC 20002

Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400

Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
Phone: (770) 414-3300

HPEAP Administrator
P.O. Box 541
Honolulu, HI 96809
(808) 586-7327

Idaho State Board of Education - State Coordinator for Private Colleges & Proprietary Schools
650 West State Street
PO Box 83720
Boise, Idaho 83720-0037

Illinois Board of Higher Education
431 East Adams Street, Second Floor
Springfield, IL 62701-1404

Academic Programs Manager
Indiana Commission for Higher Education
101 West Ohio Street, Suite 550
Indianapolis, Indiana 46204-1984
Accreditation Coordinator
Indiana Board for Proprietary Education/
Indiana Commission for Higher Education
101 West Ohio Street, Suite 670
Indianapolis, IN 46204-1984

Iowa College Student Aid Commission
430 East Grand Ave., FL 3
Des Moines, IA 50319-1920

Kansas Board of Regents
Private Postsecondary Education Division
1000 SW Jackson St., Suite 520
Topeka, KS 66612-1368

Director of Postsecondary Licensing
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601

Office of the Attorney General
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804-9005

Higher Education Specialist
Maine Department of Education
23 State House Station
Augusta, Maine 04333

Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21202

Massachusetts Board of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108

Michigan Department of Licensing and Regulatory Affairs
CSCL/Enforcement Division
P O Box 30018
Lansing MI 48909,4601,7-154-35299_61343_35395_35396-139958--,00.html

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453 (PDF)

Commission on Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211

Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469

Montana University System –Office of the Commissioner of Higher Education
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201

Nebraska's Coordinating Commission for Postsecondary Education
ATTN: Complaints
P.O. Box 95005
Lincoln, NE 68509-5005

Nevada Commission on Postsecondary Education
8778 South Maryland Parkway Suite 115
Las Vegas, Nevada 89123

New Hampshire
Division Director
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494

New Jersey
Office of the Secretary of Higher Education
20 West State Street
4th floor, PO Box 542
Trenton, NJ 08625-0542

New Mexico
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505-2100

New York
New York State Education Department
Office of College and University Evaluation
EBA Room 9696
89 Washington Avenue
Albany, NY 12234

North Carolina
Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27514

North Dakota
Director of Distance Education and State Authorization
1815 Schafer St., Ste. 202
Bismarck, ND 58501-1217

State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215

Oklahoma State Regents for Higher Education – Academic Affairs Office
655 Research Parkway, Suite 200
Oklahoma City, OK 73104

Director of Private Postsecondary Education
Higher Education Coordinating Commission
1500 Valley River Drive, Suite 100
Eugene, OR 97401

Pennsylvania Department of Education – Postsecondary and Adult Education
Division of Higher & Career Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333

Rhode Island
Commissioner of Higher Education
RI Office of Higher Education
80 Washington Street, Suite 254
Providence, RI 02903

South Carolina
South Carolina Commission on Higher Education –Academic Affairs and Licensing
1122 Lady Street, Suite 300
Columbia, SC 29201

South Dakota
South Dakota Office of the Attorney General
1302 E. Highway 14, Suite 1
Pierre, SD 57501-8501

Tennessee Higher Education Commission – Division of Postsecondary School Authorization
Parkway Towers, Suite 1900
404 James Robertson Parkway
Nashville, TN 37243-0830
ATTN: Complaints

Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752

Utah Division of Consumer Protection
ATTN: Complaint Processor
160 East 300 South
Salt Lake City, UT 84114

Postsecondary Approval Coordinator
Vermont Agency of Education
120 State Street, 4th Floor
Montpelier, VT 05620-2501 (PDF)

State Council of Higher Education for Virginia
101 North 14th Street, 9th Floor
Richmond, VA 23219

Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98540-3430

West Virginia
Executive Vice Chancellor for Administration
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard, East, Suite 700
Charleston, WV 25301-2800

Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
Madison, WI 53703

Wyoming Department of Education
2300 Capitol Avenue, Hathaway Building, 2nd Floor
Cheyenne, WY 82002-2060

American Samoa Board of Higher Education
P.O. Box 2609
Pago Pago, AS 96799-2609

Commonwealth of Northern Mariana Islands
P.O Box 501250
Saipan, MP 96950-1250

Federated States of Micronesia – Department of Education
P.O. Box PS 87
Palikir, Pohnpei, FM 96941

Guam Board of Regents
UOG Station
Mangilao, Guam 96923

Puerto Rico Council on Higher Education
P.O. Box 19900
San Juan, PR 00910-1900

Republic of the Marshall Islands – RMI Scholarship and Loan Board
P.O. Box 1436
Majuro, Marshall Islands 96960

Republic of Palau – Ministry of Education
P.O. Box 189
Koror, Palau PW 96940

US Virgin Islands Department of Education
1834 Kongens Gade
St. Thomas, VI 00802-674

Last Updated: May 2019