COMPLAINT PROCESSES

Complaint Processes

Neumann University strives at all times to provide the highest quality of service and the best student experience possible, in keeping with our Catholic Franciscan identity and core values of reverence, integrity, service, excellence and stewardship. In the event that you believe you have a serious complaint against the University, we wish to make you aware of the appropriate processes to follow.

• If you have a dispute related to academics you first should try to resolve it with your instructor, the Dean of the School in which you are enrolled, or the Provost, in that order. The academic grievance policy is published in the annual edition of the University Catalog. You may contact the Provost at provost@neumann.edu.
• If your concern relates to financial aid or tuition and fees, you should contact the Financial Assistance Office (610-558-5521) or the Business Office (610-558-5505).
• If the concern involves the behavior of an individual student or instructor, you should address this concern with that person first. If such action is not feasible, you may choose to discuss your concern confidentially with your academic advisor or with the Office Student Affairs (610-558-5608).
• For complaints involving accessibility services, please contact the Accessibility Services Center. You may contact Dr. Jennifer Labowitz, Director of Accessibility Services by emailing: labowitj@neumann.edu or by calling 610-361-5471.

If you have taken these steps and the situation has not been resolved, please contact the Office of the President, Rocco A. Abbesinio Building, Room 401, One Neumann drive, Aston, PA 19014-5214 or by calling (610) 558-5501.

In addition to the above procedures, the U.S. Department of Education requires institutions offering distance education programs to provide all enrolled and prospective students with contact information for filing complaints with regional accrediting agencies and with the appropriate state agency designated to receive and process complaints in the student's home state. Many external agencies require that all institutional procedures be followed before a concern will be considered. Before contacting one of these agencies, Neumann University encourages students to inform the University of their complaints first. We are eager to listen to you and assist you in resolving any issues you may have with the University.

The Pennsylvania Department of Education has authorized the University to offer undergraduate and graduate level certificates, baccalaureate, master’s, doctoral, and first professional degrees. Information regarding PDE's formal complaint procedure can be found on the PA Department of Education website.

Neumann University is regionally accredited by the Middle States Commission on Higher Education (MSCHE). For a copy of Neumann’s current MSCHE Statement of Accreditation Status (SAS), please go to MSCHE and other Accreditations.

Complaint Contact Information for State Agencies

In compliance with the U.S. Department of Education under the provisions of section 668.43 (b), Neumann University provides its enrolled or prospective students with contact information for filing complaints with the relevant state official or agency that would handle a student’s complaint regardless of whether the state regulates the institution.

The state agencies correspond with the physical location of students while enrolled in Neumann’s degree programs. The state agency would generally correspond with the student’s state of residence.

States and US Territories

Alabama

Alabama Commission on Higher Education
Website: ache.edu
Phone: (334) 242-1998

Arizona

Arizona State Board for Private Postsecondary Education
Website: https://ppse.az.gov/
Phone: (602) 542-5709

Arkansas

Arkansas Department of Higher Education
Website: https://sbpce.wufoo.com/forms/form-8040-complaint-form/
Phone: (501) 371-2000

California

California Bureau for Private Postsecondary Education
Website: https://www.bppe.ca.gov/
Phone: (888) 370-7589

Colorado

Colorado Department of Higher Education
Website: highered.colorado.gov
Phone: (303) 862-3001

Connecticut

Connecticut Office of Higher Education
Website: ctohe.org
Phone: (800) 842-0229

Delaware

Delaware Department of Education
Website: doe.k12.de.us
Phone: (302) 735-4000

Florida

Florida Commission for Independent Education
Website: fldoe.org
Phone: (888) 224-6684

Georgia

Georgia Nonpublic Postsecondary Education Commission
Website: gnpec.georgia.gov
Phone: (770) 414-3300

Hawaii

Hawaii Post-Secondary Education Authorization Program
Website: https://cca.hawaii.gov/hpeap/
Phone: (808) 586-7327

Idaho

Idaho State Board of Education
Website: boardofed.idaho.gov
Phone: (208) 334-2270

Illinois

Illinois Board of Higher Education
Website: ibhe.org
Phone: (217) 782-2551

Indiana

Indiana Commission for Higher Education
Website: in.gov/che/
Phone: (317) 232-1033

Iowa

Iowa Department of Education
Website: educate.iowa.gov
Phone: (877) 272-4456

Kansas

Kansas Board of Regents
Website: kansasregents.org
Phone: (785) 296-3421

Kentucky

Kentucky Council on Postsecondary Education
Website: cpe.ky.gov
Phone: (502) 573-1555

Louisiana

Louisiana Board of Regents
Website: regents.la.gov
Phone: (225) 342-4253

Maine

Maine Department of Education
Website: maine.gov/doe
Phone: (207) 624-6600

Maryland

Maryland Higher Education Commission
Website: mhec.state.md.us
Phone: (410) 767-3300

Massachusetts

Massachusetts Department of Higher Education
Website: mass.edu
Phone: (617) 994-6950

Michigan

Michigan Department of Licensing and Regulatory Affairs
Website: michigan.gov/lara
Phone: (517) 241-9288

Minnesota

Minnesota Office of Higher Education
Website: ohe.state.mn.us
Phone: (651) 642-0567

Mississippi

Mississippi Commission on College Accreditation
Website: mississippi.edu/mcca
Phone: (601) 432-6372

Missouri

Missouri Department of Higher Education & Workforce Development
Website: dhewd.mo.gov
Phone: (573) 751-2361

Montana

Montana University System
Website: mus.edu
Phone: (406) 444-6570

Nebraska

Nebraska Coordinating Commission for Postsecondary Education
Website: ccpe.nebraska.gov
Phone: (402) 471-2847

Nevada

Nevada Commission on Postsecondary Education
Website: cpe.nv.gov
Phone: (702) 486-7330

New Hampshire

New Hampshire Department of Education
Website: education.nh.gov
Phone: (603) 271-3494

New Jersey

New Jersey Office of the Secretary of Higher Education
Website: state.nj.us/highereducation
Phone: (609) 292-4310

New Mexico

New Mexico Higher Education Department
Website: hed.state.nm.us
Phone: (505) 476-8400

New York

New York State Education Department
Website: nysed.gov
Phone: (518) 474-3852

North Carolina

North Carolina Department of Higher Education
Website: dpi.nc.gov
Phone: (919) 807-3300

North Dakota

North Dakota University System
Website: ndus.edu
Phone: (701) 328-2960

Ohio

Ohio Department of Higher Education
Website: highered.ohio.gov
Phone: (614) 466-6000

Oklahoma

Oklahoma State Regents for Higher Education
Website: osrhe.edu
Phone: (405) 225-9100

Oregon

Oregon Higher Education Coordinating Commission
Website: oregon.gov/highered
Phone: (503) 378-5690

Pennsylvania

Pennsylvania Department of Education
Website: education.pa.gov
Phone: (717) 783-6788

Rhode Island

Rhode Island Office of the Postsecondary Commissioner
Website: riopc.edu
Phone: (401) 736-1100

South Carolina

South Carolina Commission on Higher Education
Website: che.sc.gov
Phone: (803) 737-2260

South Dakota

South Dakota Board of Regents
Website: sdbor.edu
Phone: (605) 773-3455

Tennessee

Tennessee Higher Education Commission
Website: tn.gov/thec
Phone: (615) 741-3605

Texas

Texas Higher Education Coordinating Board
Website: highered.texas.gov
Phone: (512) 427-6101

Utah

Utah System of Higher Education
Website: ushe.edu
Phone: (801) 646-4000

Vermont

Vermont Agency of Education
Website: education.vermont.gov
Phone: (802) 828-1130

Virginia

State Council of Higher Education for Virginia
Website: schev.edu
Phone: (804) 225-2600

Washington

Washington Student Achievement Council
Website: wsac.wa.gov
Phone: (360) 753-7800

West Virginia

West Virginia Higher Education Policy Commission
Website: wvhepc.edu
Phone: (304) 558-2101

Wisconsin

Wisconsin Educational Approval Program
Website: dspseap.wi.gov
Phone: (608) 266-2112

Wyoming

Wyoming Community College Commission
Website: communitycolleges.wy.edu
Phone: (307) 777-7763

American Samoa

American Samoa Department of Education
Website: americansamoa.gov/departments
Phone: +1 684-633-5237

Northern Mariana Islands

Western Association of Schools and Colleges (WASC)
Website: cnmipss.org
Phone: (510) 748-9001

Federated States of Micronesia

Federated States of Micronesia Department of Education
Website: national.doe.fm
Phone: +691 320-2609

Guam

Guam Department of Education
Website: gdoe.net
Phone: +1 671-475-0457

Puerto Rico

Puerto Rico Council on Education
Website: ce.pr.gov
Phone: +1 787-641-7100

Marshall Islands

Republic of the Marshall Islands Ministry of Education Sports and Training
Website: pss.edu.mh
Phone: +692 625-5261

Palau

Palau Ministry of Education
Website: palaugov.pw
Phone: +680 488-2952

U.S. Virgin Islands

Virgin Islands Department of Education
Website: vide.vi
Phone: +1 340-774-0100 (St. Thomas/St. John District)
Phone: +1 340-773-1095 (St. Croix District)