Complaint Processes

Neumann University strives at all times to provide the highest quality of service and the best student experience possible, in keeping with our Catholic Franciscan identity and core values of reverence, integrity, service, excellence and stewardship. In the event that you believe you have a serious complaint against the University, we wish to make you aware of the appropriate processes to follow.


  • If you have a dispute related to academics you first should try to resolve it with your instructor, the Dean of the Division in which you are enrolled, or the Vice President for Academic Affairs, in that order. The academic grievance policy is published in the annual edition of the University Catalog. You may contact the Office of the Vice President for Academic Affairs at 

  • If your concern relates to financial aid or tuition and fees, you should contact the Financial Assistance Office (610-558-5521) or the Business Office (610-558-5505).


  • If the concern involves the behavior of an individual student or instructor, you should address this concern with that person first. If such action is not feasible, you may choose to discuss your concern confidentially with your academic advisor or with the Office of the Dean of Students (610-558-5608).



If you have taken these steps and the situation has not been resolved, please contact the Office of the President, Rocco A. Abbesinio Building, Room 401, One Neumann drive, Aston, PA 19014-5214 or by calling (610) 558-5501.


In addition to the above procedures, the U.S. Department of Education requires institutions offering distance education programs to provide all enrolled and prospective students with contact information for filing complaints with regional accrediting agencies and with the appropriate state agency designated to receive and process complaints in the student's home state. Many external agencies require that all institutional procedures be followed before a concern will be considered. Before contacting one of these agencies, Neumann University encourages students to inform the University of their complaints first. We are eager to listen to you and assist you in resolving any issues you may have with the University.


The Pennsylvania Department of Education has authorized the University to offer undergraduate and graduate level certificates, baccalaureate, master’s, doctoral, and first professional degrees. Information regarding PDE's formal complaint procedure can be found on the PA Department of Education website.


Neumann University is regionally accredited by the Middle States Commission on Higher Education (MSCHE). For a copy of Neumann’s current MSCHE Statement of Accreditation Status (SAS), please go to MSCHE and other Accreditations.


Complaint Contact Information for State Agencies

In compliance with the U.S. Department of Education, under the provisions of section 668.43 (b), Neumann University provides its enrolled or prospective students with contact information for filing complaints with the relevant state official or agency that would handle a student’s complaint, regardless of whether the state regulates the institution.


The state agencies correspond with the physical location of students while enrolled in Neumann’s degree programs. The state agency would generally correspond with the student’s state of residence.


States and US Territories

Alabama Department of Postsecondary Education – Private School Licensing Division
P.O. Box 302130
Montgomery, AL 36130-2130


Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505


Arizona State Board for Private Postsecondary Education
1400 W. Washington Street, Room 260
Phoenix, AZ 85007


Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201


Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833


Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202


Office of Financial & Academic Affairs for Higher Education
61 Woodland Street
Hartford, CT 06105-2326


Delaware Department of Education
The Townsend Building
401 Federal Street, Suite 2
Dover, Delaware 19901


District of Columbia 
Office of the State Superintendent of Education - Education Licensure Commission
810 First Street, NE, 2nd Floor
Washington, DC 20002


Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400


Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
Phone: (770) 414-3300


HPEAP Administrator
P.O. Box 541
Honolulu, HI 96809
(808) 586-7327


Idaho State Board of Education - State Coordinator for Private Colleges & Proprietary Schools
650 West State Street
PO Box 83720
Boise, Idaho 83720-0037


Illinois Board of Higher Education
431 East Adams Street, Second Floor
Springfield, IL 62701-1404


Academic Programs Manager
Indiana Commission for Higher Education
101 West Ohio Street, Suite 550
Indianapolis, Indiana 46204-1984
Accreditation Coordinator
Indiana Board for Proprietary Education/
Indiana Commission for Higher Education
101 West Ohio Street, Suite 670
Indianapolis, IN 46204-1984


Iowa College Student Aid Commission
430 East Grand Ave., FL 3
Des Moines, IA 50319-1920


Kansas Board of Regents
Private Postsecondary Education Division
1000 SW Jackson St., Suite 520
Topeka, KS 66612-1368


Director of Postsecondary Licensing
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601


Office of the Attorney General
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804-9005


Higher Education Specialist
Maine Department of Education
23 State House Station
Augusta, Maine 04333


Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21202


Massachusetts Board of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108


Michigan Department of Licensing and Regulatory Affairs
CSCL/Enforcement Division
P O Box 30018
Lansing MI 48909,4601,7-154-35299_61343_35395_35396-139958--,00.html


Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108


Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453 (PDF)

Commission on Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211 (PDF)


Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469  (PDF)


Montana University System –Office of the Commissioner of Higher Education
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201


Nebraska's Coordinating Commission for Postsecondary Education
ATTN: Complaints
P.O. Box 95005
Lincoln, NE 68509-5005 


Nevada Commission on Postsecondary Education
8778 South Maryland Parkway Suite 115
Las Vegas, Nevada  89123


New Hampshire
Division Director
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494


New Jersey
Office of the Secretary of Higher Education
20 West State Street
4th floor, PO Box 542
Trenton, NJ 08625-0542


New Mexico 
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505-2100


New York
New York State Education Department
Office of College and University Evaluation
EBA Room 9696
89 Washington Avenue
Albany, NY 12234


North Carolina
Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27514


North Dakota
Director of Distance Education and State Authorization
1815 Schafer St., Ste. 202
Bismarck, ND 58501-1217


State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215


Oklahoma State Regents for Higher Education – Academic Affairs Office
655 Research Parkway, Suite 200
Oklahoma City, OK 73104


Director of Private Postsecondary Education
Higher Education Coordinating Commission
1500 Valley River Drive, Suite 100
Eugene, OR 97401


Pennsylvania Department of Education – Postsecondary and Adult Education
Division of Higher & Career Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333


Rhode Island
Commissioner of Higher Education
RI Office of Higher Education
80 Washington Street, Suite 254
Providence, RI 02903 (PDF)


South Carolina
South Carolina Commission on Higher Education –Academic Affairs and Licensing
1122 Lady Street, Suite 300
Columbia, SC 29201


South Dakota
South Dakota Office of the Attorney General
1302 E. Highway 14, Suite 1
Pierre, SD 57501-8501


Tennessee Higher Education Commission – Division of Postsecondary School Authorization
Parkway Towers, Suite 1900
404 James Robertson Parkway
Nashville, TN 37243-0830
ATTN: Complaints (PDF)


Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752


Utah Division of Consumer Protection
ATTN: Complaint Processor
160 East 300 South
Salt Lake City, UT 84114


Postsecondary Approval Coordinator
Vermont Agency of Education
120 State Street, 4th Floor
Montpelier, VT 05620-2501 (PDF)


State Council of Higher Education for Virginia
101 North 14th Street, 9th Floor
Richmond, VA 23219 (PDF)


Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98540-3430


West Virginia
Executive Vice Chancellor for Administration
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard, East, Suite 700
Charleston, WV 25301-2800 (PDF)


Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
Madison, WI 53703


Wyoming Department of Education
2300 Capitol Avenue, Hathaway Building, 2nd Floor
Cheyenne, WY 82002-2060 (PDF)


American Samoa Board of Higher Education 
P.O. Box 2609
Pago Pago, AS 96799-2609


Commonwealth of Northern Mariana Islands
P.O Box 501250
Saipan, MP 96950-1250


Federated States of Micronesia – Department of Education
P.O. Box PS 87
Palikir, Pohnpei, FM 96941


Guam Board of Regents 
UOG Station
Mangilao, Guam 96923


Puerto Rico Council on Higher Education
P.O. Box 19900
San Juan, PR 00910-1900


Republic of the Marshall Islands – RMI Scholarship and Loan Board
P.O. Box 1436
Majuro, Marshall Islands 96960


Republic of Palau – Ministry of Education 
P.O. Box 189
Koror, Palau PW 96940


US Virgin Islands Department of Education 
1834 Kongens Gade
St. Thomas, VI 00802-674



Last Updated: February 2015