Frequently Asked Questions
Who can I contact about a question on my student account?
Please contact the Business Office as soon as possible with any questions about your student account. The Business Office is open daily Monday through Friday from 8:00 am to 5:00 pm.
When will I receive the tuition bill?
Fall semester tuition bills are sent in July and Spring semester tuition bills are sent in December by the Business Office. Payment due prior to the start of classes. Monthly billing statements are mailed throughout the year to students who have a balance on their account. Late fees of $200.00 are assessed for each semester that the account is past due. Students may access their tuition billing via the student portal 24/7. Payments can be made with cash, check, money order, cashier’s check or credit card. Neumann University accepts Visa, Mastercard, Discover and American Express.
What will be included on the bill?
The tuition bill will include tuition charges, fees, room and board, meal plans, any other miscellaneous charges. The bill will also include any payments, TMS payments and disbursed and pending financial aid.
Does Neumann offer any payment plans?
Neumann University’s Installment Payment Plan offers an alternative to making large lump sum payments each semester and allows families to spread their balance out into monthly installments with no interest. The plan is offered by Neumann University through their servicing partner, Tuition Options. Installment Payment Plan forms are available on the Business Office “Forms” link.
Where can I mail my payments?
Mail payments with your billing stub and record your student I.D. number on the check to:
One Neumann Drive
Aston, PA 19014
Does the bill have to be paid in full by the due date?
Yes, all financial obligations must be complete by the due date. Failure to pay an outstanding balance will result in a financial hold being put on the student's account. This will prevent the student from registering for the next semester's courses, receiving grades, transcripts or a diploma.
Does the bill have to be paid in full if I am waiting for financial aid, grants or loans?
All financial aid forms must be completed and sent to the Financial Aid office by the established deadlines of that office. Once the forms are complete and approved they will be incorporated into the balance due.
Is the work study grant factored into the bill?
No, a work study grant is earned on the number of hours a student works for the college. The students receive a pay check to compensate them for the hours they work.
What can I do if my bank loan has not been approved by the semester bill due date?
Pay your amount due in full, and when your loan arrives, a refund will be issued, or opt for the Installment Payment Plan and make payments until your loan arrives.
What should I do if my private scholarship proceeds are not listed as a credit on my semester bill?
If your scholarship agency requires an invoice directly from Neumann University, send a letter from the agency authorizing Neumann to bill the agency for payment. You may then deduct the amount of the scholarship. If you have a scholarship check in your possession, endorse the check and mail it with any additional payment due.
Where do I go to change my meal plan?
Meal plan adjustments can only be made within the first two weeks of the semester. Visit the Business Office to complete the Meal Plan Change form. The Business Office is open daily, Monday through Friday 8:00 am - 5:00 pm.
When can I expect to receive my financial aid refund?
Financial aid refunds are generally mailed out within 10 - 14 days after the funds have arrived and are processed onto your student account.
What are Neumann Points?
Neumann points are actual dollars you can purchase at the Business Office to load onto your student ID card as a prepaid account. The Neumann University student ID card can be used throughout our campus to purchase food, snacks and beverages, including purchases at the University Bookstore, as well as off-site locations such as Aston Pizza and Applebee’s Restaurant. Simply present your Neumann University ID card to the cashier at the time of purchase and the amount will be deducted from your Neumann Points account balance.
How can I purchase Neumann Points?
Neumann points can be purchased at the Business Office (Room 104) with a minimum deposit of $25.00. Or, you can complete the form on the Business Office website and mail it to the Business Office with payment. If paying by credit card please call into our office, phone 610-558-5505.