Webmail Login

Interlibrary Loan

Interlibrary Loan is a service provided by the Neumann University Library for current students, faculty and staff of the University. It is designed to support the academic programs and research needs of the entire campus community.



Welcome Interlibrary Loan through ILLiad 8

Interlibrary Loan requests have gone greener thanks to ILLiad’s electronic document delivery system.

What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. Interlibrary loan requests can be made for books and journal articles that are not part of the Neumann University Library collection. Through ILLiad you will receive notifications of when journal articles are ready to be printed out or when a book can be picked up from the Neumann Library Circulation Desk. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

PLEASE NOTE:  Library staff work diligently to honor your requests. However, the nature of inter-library loan requires the cooperation of outside institutions and therefore CANNOT BE GUARANTEED. If you do not receive any communication from ILLiad within two weeks, please contact the Interlibrary Loan specialist at 610-361-5216.


First Time User Registration for Interlibrary Loan

Before a request can be made for an item using Interlibrary Loan, you will need to register and create your own account within ILLiad. It is highly recommended that you use the latest version of either Google Chrome or Firefox since conflict issues have been reported by users of Internet Explorer. You will need to follow the ILLiad Link to the registration form marked “First Time Users."


Registration Benefits:

  • Entering your personal information into the ILLiad system means you will not have to supply the information again when making future requests.

  • By specifying a Username and Password of your choosing, you will have secure access to information about your requests and be able to review items you have requested in the past.


What you will need to register:

  • Patrons must have a student ID and/or valid library card for all requests. This is especially important for book requests. A valid library card should have a barcode, which can be obtained at the Library’s Circulation Desk.


What May Be Requested: Books and journal articles, not owned by the library or not found full-text in one of the online databases, may be requested through Interlibrary Loan. Books or journal articles already owned by the library may not be requested. If you are not sure if the library owns an item, please check FRANCIS our online catalog or consult with a librarian before making a request. 


How Many Items Can Be Requested: While there is no limit on the amount of items requested, only 10 items per day per person will be processed during high usage periods. 


Article requests: All article requests through ILLiad will be delivered directly to the patron’s ILLiad dashboard as a .pdf file. Articles will remain resident on the server for 30 days, after which time the article will be deleted. Articles deleted can NOT be retrieved. It is strongly suggested that articles be saved to a device and/or printed after delivery to your dashboard.


Please Note:

  • Borrowed books will NOT be delivered to patrons. All books must be picked up at the Library. Exceptions to this policy will be reviewed for patrons living over 200 miles from campus or are physically challenged and cannot arrange to have their books picked up for them. This must be discussed at the beginning of the semester with the appropriate staff members (Director and ILL) before it can take effect. Please keep this in mind so you are not unpleasantly surprised. Distance learners: Please contact the Library’s ILL Department for special instructions concerning ILL book requests through your local public library system.

  • Book requests generally can take a week to 10 days to be received by the Library from a lender. We make every effort to find the closest library that holds a book you request, but it is important to make requests in a timely fashion. Don’t wait until the last minute or you might miss out!

  • ILLiad updates records as they move through request processing. Emails are sent periodically through the system. These are automated updates to help keep you informed concerning your requests.

  • If patrons have questions concerning the status of a request, they can call the Library’s Circulation Desk or the ILL Desk. You can also Ask A Librarian

  • Library staff will not call you unless there is a problem with your request. Always check your ILLiad dashboard and email box for updated information.

Note: Some requests can take up to thirty days to be filled. Please keep this in mind, so you can plan ahead for your research needs.   


To Make a Request:

  • Patrons must fill out an Interlibrary Loan request form through the ILLiad Link. First Time Users must create a new account. For a step by step .pdf tutorial, click HERE. For a video tutorial, click HERE.

  • Requests should be as complete as possible. “Cite like you write” and include all pertinent information, such as volume, issue, date, author, titles, etc. A complete citation will help to mitigate unfilled request returns.   

  • Requests should include the ISSN number for journals or the ISBN number for books whenever possible. The Library staff can help you find these important numbers.

  • Patrons must have a current student ID and/or a valid library card for all requests, especially book requests. A valid library card will have student ID and or a barcode. Barcodes can be obtained at the Library’s Circulation Desk. Distance learners: please contact the Library ILL Department for special instructions concerning IDs and ILL requests.

  • A series of brief tutorials on using ILLiad can be found on the Research Guide link of the Library web page, or by clicking HERE.

Loan Period: The loan period for Interlibrary Loan material will vary. The lending period is set by the policy of the loaning library. Renewals are permitted, but must be made 4-7 days before the due date. No renewals requests will be made for overdue materials. All books will be held for pickup at the Library Circulation Desk.


Overdue or Lost Materials: Neumann University Library no longer charges overdue fines. However there may be fines for overdue interlibrary loan (ILL) materials charged by the loaning institutions. As with public libraries, all patrons are responsible for the replacement cost of lost books or borrowing fines. Borrowing is a privilege. Fines, overdue items or lost books will cause a suspension of this privilege. ILL books are considered “lost” seven days after an item’s due date and will result in a suspension of all library services for patrons. Student patrons will be prevented from registering for new classes until the situation is resolved. For Neumann owned books, please see lost book policy under Circulation.

Article requests: All article requests through ILLiad will be delivered directly to the patron’s ILLiad dashboard as a .pdf file. Articles will remain resident on the server for 30 days, after which the article will be deleted. Articles deleted can NOT be retrieved. It is strongly suggested that articles be saved to a device and/or printed after delivery to your dashboard so they are not lost.


Request Fees:  Although Neumann University Library does not charge for requests, Some loaning libraries charge a fee for copying articles or loaning books. Students/Patrons will be notified of such fees and can decide whether they still wish to initiate the request or explore other options. The patron would be responsible for this fee, which will be charged to their Library record. The Library will NOT pay for student fees. Fees must be paid at the time of receipt. These charges can be pay by check or money order made out to Neumann University Library.

Click HERE for the ILLiad Interlibrary Loan Link

If you need assistance please feel free to contact the Library at any time by calling the Circulation Desk at 610-558-5545 or via e-mail at library@neumann.edu.

Neumann University One Neumann Drive Aston, PA 19014-1298 Phone: 610-459-0905 or 800.9.NEUMANN

Neumann University © 2016. All Rights Reserved.