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Welcome
The Neumann University Counseling Center's mission is to promote students' well-being within a safe and confidential environment through a range of supportive services.
We are here for you. Students who desire to schedule an appointment with one of our counselors must complete our electronic intake form. The intake form can be found on this page. If you need help, please send an email to CounselingServices@neumann.edu.
If you are a student in crisis please call Campus Safety at ext. 5555 if on campus; if off campus, call 911 or go to your nearest emergency room. The closest hospital is:
Riddle Memorial Hospital
1068 West Baltimore Pike
Media, PA 19063
(484) 227-9400
The following resources are also available:
- National Suicide and Crisis Hotline: 9-8-8
- Crisis Text Line (24/7) Free Crisis Support: 741741
- Delaware County Crisis Connection Team (DCCCT): 855-889-7827
- Delaware County Victim Assistance Center (DCVAC): 610-566-4342
- Women Against Abuse 24-Hour Hotline (domestic violence): 215-386-1280
- National Domestic Violence Hotline: 1-800-799-SAFE (7233)
- Women Organized Against Rape (WOAR) 24-Hour Hotline: 215-985-3333
- LGBTQ Hotline 877-565-8860
- The Peer Recovery Warm Line: 1-877-292-5588
Location
The Counseling Center is located at 603B Convent Road in the brick house next to the Mirenda Center Parking Lot.
Eligibility for services
Neumann University undergraduate students are eligible for counseling services at no cost.
Mission
The Counseling Center supports the mission of Neumann University by encouraging the spiritual, intellectual, cultural, emotional, and social/sexual development of students. The Counseling Center:
- Provides a safe and inclusive place for short-term, solution-focused clinical counseling which helps our diverse community of learners develop self-awareness, recognize alternatives and feel empowered to take charge of their lives.
- Educates the campus community around the care and importance of mental health through community-level interventions, outreach programming and consultation.
- Responds to the effect of crisis impacting individual students and the campus community.
- Contributes to the advancement of the mental health field through the training of new professionals.
Vision
The Neumann University Counseling Centerwill be recognized as a regional leader in mental health and well-being for college students, especially those from under-resourced and historically marginalized populations. We strive to provide a dynamic and accessible approach to counseling, prevention services, programming and consultation.
Scope of Service
Services provided:
Short-term counseling including:- Individual Therapy
- Support Groups
- Outreach and consultation to university organizations or groups on mental-health-related topics
Some of the concerns that are commonly addressed in short-term counseling are:
- Personal Concerns: Stress, anxiety, depression, anger, loneliness, guilt, low self-esteem, grief
- Relationship Concerns: Romantic relationships, roommate problems, family problems, social life
- Developmental Concerns: Identity (e.g., personal, cultural, sexual orientation, gender identity), adjustment to college, healthy lifestyle choices, decisions, life transitions
- Other Concerns: Effects of trauma, sexual assault, abuse, thoughts of suicide, concerns from childhood or adolescence, body image, food preoccupation, disordered eating
Services NOT provided:
- Testing/evaluation for disability claims, custody claims, or other legal proceedings
- Psychological testing for learning disabilities, ADHD, or neurological conditions
- Documentation for Emotional Support Animals (ESA)
- Intensive outpatient therapy or a situation where students have a desire or need to be seen more frequently than the Counseling Center resources can provide (e.g., regularly scheduled individual sessions which occur more than once per week, and/or have a duration longer than 50-minutes)
- Couples/Family therapy
- Therapy services for students who are not currently enrolled in classes, due to graduation, withdrawal, or dismissal from the University.
- Therapy/evaluation that is court-ordered or required by any non-University judicial body
- Detox/rehab treatment for individuals with chemical dependency
- Intensive ongoing case management services; for example, daily phone check-ins or daily medication management.
- A situation in which a client has a severe mental health concern, AND, based on available treatment guidelines, clinical knowledge/experience, and professional standards of practice, we believe that this severe mental health concern cannot be treated without risking probable further deterioration of a person's health and safety.
- A situation in which a student demonstrates a serious lack of motivation or engagement in treatment as demonstrated by poor compliance with treatment or inconsistent attendance.
- A situation in which a student engages in inappropriate, harassing, menacing, threatening, or violent behavior toward staff. Any incident that violates University policy will be reported to the appropriate authorities.
- The Counseling Center cannot contact students who are not our clients with the intention of encouraging them to seek services here.
For emergency mental health services please call 911.
Referral to Community Resources
The Counseling Center will provide a student with an external referral if the student would be better served by an outside counselor/resource. The counselor will assist in a smooth transition.
Some of the concerns that are commonly addressed through referral to services outside of the Counseling Center include:
- Need for intensive outpatient therapy.
- Presence of significant drug or alcohol problems such as substance dependence and/or past failed treatments; a need for drug testing
- Presence of significant or long-standing eating disorder symptoms with no period of remission or that may pose a medical danger
- Request for formal psychological assessment (e.g., ADHD or psychoeducational evaluations)
- Request for medications not prescribed by the consulting psychiatric nurse practitioner
- Request for psychological evaluation for the purpose of employment clearance
- Request for services to fulfill students’ court-mandated assessment or treatment requirements
The general guidelines listed above are only intended to serve as a guide to assist treatment decisions. The nature and complexity of presenting concerns and the broader context are considered in making the appropriate treatment recommendation(s). Cases are evaluated individually, and the professional judgment of the mental health provider(s) will determine the best treatment option for each student.
In accordance with legal and ethical standards, all counseling sessions are confidential. Counselors may not disclose whether a student is receiving counseling services or make any disclosures about the content of sessions without the written consent of the student receiving services.
State and federal law states that there are exceptions to confidentiality, as follows:
- Imminent danger of serious harm to self
- Imminent danger of serious harm to others
- In cases involving physical and/or sexual abuse of children or endangered adults
- If requested by subpoena or mandated court order
If you have any additional questions or concerns about confidentiality please talk with a counselor or e-mail the Counseling Center.
Individual Counseling
Counseling services at Neumann University are free to all undergraduate Neumann students and confidential within the confines of the law. Students initially meet with a counselor for an intake assessment to discuss their presenting concerns and to determine the type of services which will best meet their needs. Students interested in individual counseling should complete the Counseling Center's Intake Form.
Services for the Neumann Community
In addition to personal counseling, The Counseling Center offers a variety of other services to the Neumann Community. The staff is available to faculty and staff for consultation services to discuss issues as they pertain to students.
Timely Care
All Neumann University undergraduate and graduate students can also access Talk Now at www.NUCare.care using their phone or laptop anytime, anywhere, 24 hours a day/7days a week (including break periods and holidays). Students also have access to 9 free scheduled counseling sessions per year, resetting every Aug 1st, with a counselor of their choosing. Create a user profile at www.NUcare.care, and select the “TALK NOW” icon to be connected remotely with a mental health provider.
Our Counseling Center staff is comprised of board-certified master-level providers and master-level interns that practice as generalists, which allows us to work with a wide variety of needs. We provide positive and supportive treatment that is designed to focus on the student's overall wellness.
Staff:
Bonnie Yake M.S., LPC
Associate Dean: Counseling Services
View bio
Bonnie Yake, M.S., NCC, LPC, GCDF
Associate Dean:Counseling Services, Counselor
Bonnie Yake serves as the Associate Dean for Counseling Services at Neumann University, providing strategic leadership and oversight for the Counseling Center while also serving as a counselor for students. With more than 13 years of experience in clinical mental health counseling, wellness promotion, and career development, she is dedicated to fostering a holistic and supportive campus environment that promotes student well-being and success.
Bonnie's counseling approach is grounded in humanistic principles, emphasizing empathy, collaboration, and each individual's capacity for growth. She is passionate about helping college students develop the skills, resilience, and self-awareness needed to navigate personal and academic challenges, support their mental health, and thrive both at Neumann and beyond.
Contact Information:
Email: yakeb@neumann.edu
Br. Andrew McCarty M.S., LPC
Counselor
View bio
Br. Andrew McCarty, M.A., M.S., NCC, LPC
Counselor
Andrew McCarty serves as a Counselor in the Counseling Center at Neumann University. He has extensive experience working with emerging adults and considers it a privilege to journey with Neumann students in therapy. He has master’s degrees from the Pastoral Counseling department at Loyola University – Maryland and the Community and Trauma Counseling program at Thomas Jefferson University. Andrew uses a trauma-informed, integrative clinical approach, drawing from current and classical techniques. He strives to create a hospitable, empowering, strengths-based, and culturally sensitive space. Andrew is a 10-month counselor with availability August-May.
Contact Information:
Email: mccartya@neumann.edu
Justin Gallashaw M.S.
Counselor/Group Facilitator
View bio
Mr. Justin Gallashaw M.S.
Counselor/Group Facilitator
Justin is a proud double alumnus of Neumann University and a graduate of the Clinical Mental Health Counseling program. As a master's-level clinician, he is passionate about walking alongside students as they navigate challenges, discover their strengths, and work toward becoming the person they aspire to be.
Justin created and facilitates Brotherhood, a weekly peer support group for men of color. He also has several years of experience in higher education, where he has built meaningful relationships with diverse student populations across campus. While Justin serves Neumann University in multiple capacities, his counseling approach is grounded in creating a safe, welcoming, and supportive environment for every student.
As an emerging clinician, Justin draws primarily from Person-Centered Therapy, believing that each student possesses the capacity for growth, self-discovery, and positive change. He strives to empower students to recognize their strengths and take an active role in shaping their future.
Contact Information:
Email: gallasha@neumann.edu
Claudia Sebastian M.S.
Counselor
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Claudia Sebastian M.S.
Counselor
Claudia Sebastian serves as a Counselor in the Counseling Center, where she provides individual and group counseling to undergraduate students. A graduate of Neumann’s Clinical Mental Health Counseling program, she is passionate about supporting students and young adults in their personal growth and mental health journeys. Claudia takes a person-centered, trauma-informed, humanistic approach to therapy, emphasizing unconditional positive regard and cultural sensitivity. She is committed to creating a safe and empowering environment where clients can explore their strengths and work toward healing and self-discovery. Claudia is a 10-month counselor with availability from September - May.
Contact Information:
E-mail: sebastic@neumann.edu
Kalere Caldwell M.S.
Graduate Counseling Intern
View bio
Kalere Caldwell M.S.
Graduate Counseling Intern
Kalere “KC” Caldwell is a Clinical Mental Health Counseling graduate intern with a strong background in psychology, mental performance, and executive functioning support, currently completing her Master's degree at Liberty University. She holds a Bachelor of Arts in Psychology from Towson University and a Master of Science in Exercise and Sport Psychology from Southern Illinois University Edwardsville, with training focused on the intersection of mental health, athletic performance, and achievement-oriented settings. As an Executive Functioning Coach at Philadelphia Integrative Psychiatry, Kalere works with adolescents and adults to strengthen skills such as focus, organization, emotional regulation, and follow-through, and she also serves as a Mental Performance Consultant through her platform, Clear Minds MP, supporting athletes in building confidence, resilience, and healthy coping strategies. Kalere brings a strengths-based, collaborative approach to counseling and is passionate about supporting individuals navigating academic, athletic, and life transitions.
Contact Information:
Email: caldwelk@neumann.edu
To request an appointment, please complete an electronic intake form. Our address is 603B Convent Rd and our business hours are 9:00 am - 5:00 pm, Monday-Friday. Our center operates by appointment only and does not accept walk-ins. Once you complete an electronic intake form, a counselor with matching availability will contact you via email.
If you need to speak with a mental health professional right away, please utilize TimelyCare or the National Crisis Hotline, 9-8-8, which will connect you with a counselor 24/7.
For general questions, please feel free to contact the Counseling Center by calling (610) 358-4263 or email to CounselingServices@neumann.edu.
